Privacy Policy for PolyPages

1. Information We Collect

We collect the following types of information when you use our services:

A. Personal Information (User-Provided Data)

• Account Details:When you sign up, we collect your name, email address, and account credentials.
• Billing Information: If you purchase credits or a subscription, we collect payment details (handled securely by third-party payment processors).

B. Uploaded Content

• eBook Files & Metadata: We collect uploaded files for translation but do not retain them permanently.
• Images Within eBooks: If your eBook contains images, they are processed for translation but not stored.

C. Automatically Collected Information (Usage Data)

• Device Information: Browser type, operating system, and IP address.
• Activity Data: Actions taken within the platform (e.g., files uploaded, translations requested).
• Cookies & Tracking Technologies: We use cookies to improve user experience and track analytics.

2. How We Use Your Information

We use collected data for the following purposes:

• To Provide & Improve Our Services: Process eBook translations and improve system efficiency.
• To Ensure Security & Compliance: Detect fraud, enforce our Terms and Conditions, and comply with legal obligations.
• To Communicate With You: Send account notifications, service updates, and promotional offers (you can opt out).
• To Analyze Platform Performance: Improve our AI translation models based on aggregated user behavior (without accessing individual user files).

3. Data Storage & Security

We take appropriate security measures to protect your data:

• Secure File Handling: Uploaded eBooksare processed and then deleted after a short retention period.
• Encryption: Sensitive user data (e.g., passwords, payment information) is encrypted using industry-standard protocols (TLS & AES-256).
• Limited Access: Only authorized personnel can access stored user data.

Despite these measures, no system is 100% secure. You use our services at your own risk.

4. Data Retention Policy

• Account Information: Retained until you request deletion.
• eBook & Translations:PrivacyPage.epub_files_translations_content
• Payment Information: Stored by third-party processors (e.g., Stripe, PayPal) following financial regulations.
• Analytics Data: Aggregated and anonymized for long-term improvement.

5. Sharing & Disclosure of Information

We do not sell or rent your personal information. However, we may share it under the following circumstances:

A. Third-Party Service Providers

We work with trusted third parties to provide:

• Payment Processing (e.g., Stripe, PayPal)
• Cloud Storage & AI Processing (e.g., AWS, Google Cloud, OpenAI API)
• Analytics & Crash Reporting (e.g., Google Analytics, Sentry)

These providers only access necessary data and are required to protect your information.

B. Legal & Compliance Requirements

We may disclose user data if required by law, such as:

• Complying with a legal request (e.g., court order, law enforcement inquiry).
• Protecting our rights, security, or property.

C. Business Transfers

If PolyPages is acquired or merged, your data may be transferred to the new entity with prior notice.

6. Your Rights & Choices

A. Access & Control Over Your Data

• Request a copy of your stored personal data.
• Edit or delete your account information
• Opt out of marketing emails (via unsubscribe links).

B. GDPR (EU Users' Rights)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access, correct, or delete your personal data.
• The right to restrict processing or object to certain data uses.
• The right to data portability (request a copy of your data in a structured format).
• The right to file a complaint with your local data protection authority.

To exercise these rights, email us at kevinzhang@intellectra-ai.com.

C. CCPA (California Users' Rights)

Under the California Consumer Privacy Act (CCPA), California users can:

• Request disclosure of what personal data we collect.
• Ask us to delete your data (except for legal or operational reasons).
• Opt out of data sharing with third parties for marketing purposes.

To submit a CCPA request, email us at kevinzhang@intellectra-ai.com.

7. Cookies & Tracking Technologies

PolyPages uses cookies to:

• Maintain user sessions and preferences.
• Track usage analytics to improve services.
• Provide security & fraud prevention.

Your Choices:

• Manage Cookies: You can adjust browser settings to block or delete cookies.
• Opt Out of Analytics: Disable Google Analytics tracking via browser extensions.

8. Children's Privacy

PolyPages is not intended for children under 18. We do not knowingly collect data from minors. If we learn that a child has provided personal information, we will delete it immediately.

9. Payment Security & Processing

All payments are processed by third-party providers (e.g., Stripe, PayPal).

• PolyPages does not store credit card information.
• Payments comply with PCI-DSS security standards.

For refund policies, refer to our Terms and Conditions.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

• If we make significant changes, we will notify you via email or platform alerts.
• Continued use of our services after updates means you accept the changes.

11. Governing Law & Dispute Resolution

• This Privacy Policy is governed by the laws of Ontario, Canada.
• Disputes will be resolved in Ontario courts, unless otherwise required by law.

If you have concerns, contact us before filing legal action—we'll try to resolve the issue amicably.

12. Contact Information

For privacy-related inquiries, please contact:
Email: kevinzhang@intellectra-ai.com

13. PolyWeb Browser Extension Privacy

PolyWeb is an official browser extension provided by Polypage.ai and is governed by this Privacy Policy.

A. Data We Collect

PolyWeb may collect and process the following limited information:

• Account Information: Email address and subscription status used for authentication and account synchronization.
• User-Selected Webpage Content: Only the visible webpage text that users explicitly choose to translate is temporarily processed for translation purposes.
• PolyWeb does not collect full browsing history, personal communications, passwords, or financial information.

B. How We Use Data

The collected data is used strictly for:

• Providing webpage translation functionality.
• Synchronizing user login and subscription status.
• Improving product performance through short-term local caching of translation results.

C. Data We Do Not Collect

• We do not track users across websites.
• We do not collect browsing history.
• We do not collect personal communications, payment credentials, or financial data.

D. Data Sharing

• We do not sell, rent, or transfer user data to third parties.
• Data is transmitted only to translation service providers to fulfill user-initiated translation requests.

E. Data Security & Retention

Translated content may be temporarily cached for performance optimization and reliability. All cached data is automatically deleted after short retention periods.

F. Contact

If you have questions about PolyWeb’s privacy practices, please contact: kevinzhang@intellectra-ai.com